FAQ

Sphere energy balls are made with grass-fed protein, real fruit, honey, and premium nut butters. Our products have a clean label with no chemical preservatives, ensuring a wholesome and natural snack.

Yes, refrigeration is recommended to maintain optimal freshness, texture, and flavor. However, if they arrive warm, they are still safe to eat. Simply refrigerate upon arrival.

Our energy balls stay fresh for several months when refrigerated. You can find the "best by" date printed on each package for reference.

All the ingredients in Sphere snacks are organic and non-GMO, though we’re not yet officially certified. We’re actively working towards certification, so you can look forward to a fully certified snack in the future. For now, you can enjoy Sphere with the confidence that each ingredient is selected with quality and integrity in mind.

Our products are crafted with gluten-free ingredients, but they are made in a facility that may also process gluten. Securing gluten-free certification is a priority for us, and we’re working hard to make it happen as soon as possible.

We chose grass-fed whey and collagen for their superior nutritional benefits, bioavailability, and digestibility. Grass-fed whey protein is highly bioavailable, meaning the body can absorb and use it efficiently to support muscle repair, energy, and overall health. Collagen, while not a complete protein, is easily digested and absorbed in peptide form, providing unique benefits for skin, hair, joints, and gut health.

While plant-based proteins can be beneficial, many lack a complete amino acid profile or contain anti-nutrients that may hinder digestion and nutrient absorption for some individuals. By using grass-fed whey and collagen, Sphere offers a high-quality protein source that aligns with our commitment to providing premium, nutrient-rich snacks.

Spheres are naturally sweetened with organic fruit and honey, which are the only sources of added sugar in our products. We never use artificial, refined, or processed sugars. The fruit and honey not only provide a touch of natural sweetness but also deliver essential nutrients and vitamins, making each bite a more complete and balanced snack.

No, we currently only ship within the United States and exclusively to the continental U.S. (lower 48 states). At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international locations.

We cold-ship our products using insulated packaging and ice packs to ensure freshness. While shipping during warmer months, products may arrive slightly warm but are still safe to consume. Simply refrigerate them upon arrival.

If your order is still open, we can update your shipping address. If it has already shipped, we cannot make changes, as rerouting packages mid-transit is not possible.

We apologize for any mistakes with your order. Please contact us through our customer support, and we will resolve the issue promptly

Orders take 24-48 hours to process. We ship Monday-Wednesday to ensure product freshness. You will receive a confirmation email with tracking details once your order has shipped. Delivery takes 2-3 days depending on your location.

To ensure you get the best experience and value, our minimum order quantity is 4 units. This allows you to enjoy a variety of our premium protein energy ball flavors or stock up on your favorites! Each unit contains 3 energy balls, perfect for fueling your busy lifestyle.

We are unable to modify or swap items in an order. If you need to cancel your order, please contact us immediately. Once your order has shipped, we cannot cancel it.

For health and safety reasons, we do not accept returns. However, if there is an issue with your order, such as quality concerns, please reach out to our support team, and we will address it promptly.

Use our store locator to find a retailer near you. If you're looking for a specific flavor, use our product filter to see what's available. We recommend calling the store to confirm stock availability before visiting.