Privacy Policy

Effective Date: November 20th, 2024 

Sphere ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the "Site") or make a purchase. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information from you when you interact with our Site, such as when you create an account, make a purchase, or sign up for our newsletter. The types of information we collect may include:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Account Information: Username, password, and other account details.
  • Payment Information: Credit card details and payment information (processed securely by third-party payment processors).

1.2 Automatically Collected Information

We may also collect certain information automatically when you use the Site:

  • Device Information: IP address, browser type, operating system, and other device identifiers.
  • Usage Information: Pages viewed, links clicked, and other interactions with the Site.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your use of the Site and improve your experience. You can manage cookie settings through your browser.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process your orders and transactions.
  • Provide customer support and respond to your inquiries.
  • Personalize your experience and tailor content and offers.
  • Improve and optimize our Site and services.
  • Send marketing communications, newsletters, or promotional offers (you may opt out of these at any time).
  • Comply with legal obligations or protect our legal rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers that perform functions on our behalf, such as payment processing, order fulfillment, shipping, and marketing. These third parties are required to protect your information and use it only for the purposes specified by us.

3.2 Legal Compliance and Protection

We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights, privacy, safety, or property.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the promises made in this Privacy Policy.

4. Your Choices

4.1 Access and Update Information

You can access and update your account information at any time by logging into your account on the Site.

4.2 Opting Out of Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly. Please note that even if you opt out, we may still send you transactional or service-related communications.

4.3 Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect your experience on our Site.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

7. International Data Transfers 

If you are accessing our Site from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Site, you consent to the transfer of your information to the United States.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the revised policy will indicate the "Effective Date" at the top. Your continued use of the Site after such changes will constitute your acknowledgment of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@spherefoods.com